Terms of Service for Aegis Aurum
Last Updated: 11 November 2025
1. Introduction and Agreement to Terms
Welcome to Aegis Aurum. These Terms of Service ("Terms") govern your use of the Aegis Aurum website (the "Site") and the purchase of any products from us.
By accessing our Site and purchasing our products, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our Site.
Upon your placement of an order on the Site, and upon our confirmation of such order a sale and purchase agreement („Agreement”) is concluded, the terms of which are laid out in the order and in these Terms. The Agreement is not deemed to be concluded in writing. We will keep records of the Agreement. You will be able to access the Agreement later by contacting us.
The language of the agreement will either be English or Hungarian, depending on the language version of the Site you chose to place your order. These Terms are available in Hungarian and English, and the version corresponding to the language of the order will govern the Agreement.
2. About Us
This Site is operated by Aegis Aurum ("we", "us", "our"). We are registered as:
• Company Name: [Your Company Name]
• Company Registration Number: [Your Company Registration Number]Address: [Your Full Registered Business Address]
• Tax No.: […]
• EU VAT No: […]
• NEHITI permit No.: […]
• Email: [Your Customer Service Email]
• Phone number: […]
3. Our Products
We sell high-quality, collectible notes containing authenticated, verifiable 24k gold embedded between two layers of durable polymer ("Products"). Our Products are intended as collectible items and tangible assets. They are not legal tender and cannot be used as currency. While we aim to depict the Products on the photos on the website accurately in all material respects, these photos serve for illustration purposes only.
3.1 Warranty
The warranty period for the Products is two years.
In case of a warranty claim you may choose to exercise the following warranty rights:
You may request repair or replacement, unless the option you choose is or would involve disproportionate additional costs for the us compared to another option. If you have not requested or could not request repair or replacement, you may request a proportionate reduction in the price, or, as a last resort, you may rescind the contract. You may switch from one warranty right to another, but you will bear the cost of such switch, unless it was justified or we gave cause for it.
You are obliged to report the error immediately after discovery, but no later than two months.
Within one year of performance, there are no other conditions for enforcing your warranty claim beyond reporting the defect, provided that you can prove that you purchased the product from us. However, after one year from the date of performance, you are required to prove that the defect you have identified already existed at the time of performance.
3.2 Product Guarantee
The Products are subject to product guarantee.
The product guarantee claim may be raised against us or the manufacturer of the Products. Alternatively, you may raise the same claim against us.
Under product warranty, you can request that the defective product be repaired or replaced.
A product is defective if it does not meet the quality requirements in force at the time of its release on the market or if it does not have the characteristics specified in the manufacturer's or our description.
You may enforce your product warranty claim within two years of the date on which the product was placed on the market by the manufacturer or by us. After this period, you lose this right.
The manufacturer or us are exempt from its product warranty obligations it can proven that
– the Product was not manufactured or marketed in the course of business activities, or
– the defect was not detectable at the time of marketing according to the state of science and technology, or
– the defect in the Product results from the application of a law or mandatory official regulation.
The manufacturer or we only need to prove one reason for exemption.
Please note that you may enforce a warranty claim against us and a product warranty claim against the manufacturer simultaneously for the same defect. If your product warranty claim is successful, you can only enforce your warranty claim for the replaced product or the part of the product that has been repaired against the manufacturer.
The Products are not subject to commercial guarantee or statutory commercial guarantee under Government Decree 151/2003. (IX. 22.) on the statutory commercial guarantee for certain consumer durables as they are not listed in Schedule 1 to the Ministry of Justice Decree No. 10/2024 (VI. 28.) on the definition of durable consumer goods subject to statutory commercial guarantee.
4. Pricing and Payment
a. Dynamic Pricing: The price of our Products is linked to the real-time market value of gold. To ensure fairness, our prices are subject to regular updates during market trading hours.
b. Price Validity and Price Lock:
• On our product pages, the displayed price is valid for a limited time, as indicated by the timer next to the price.
• When you add a Product to your shopping cart, we "lock" the price for you for a new, limited period (e.g., 15 minutes), as shown by the timer in your cart. This allows you to complete your checkout without the price changing.
• If the price lock timer in your cart expires before you complete your purchase, the prices will be updated to the latest market rate, and you will be notified.
c. Weekend and Holiday Pricing: When gold markets are closed (e.g., weekends, holidays), prices are fixed based on the last available market closing price.
d. Payment Methods: We accept payment via Debit/Credit Card, Bank Transfer, PayPal, Apple Pay, Google Pay, and select Cryptocurrencies. All payments must be made in full before dispatch.
e. Transaction Fees: All payment processing fees (for cards or crypto) and VAT are included in the final price. We do not add extra processing fees at checkout.
f. Payment deadline. Regardless of the chosen payment method, the payment deadline is 3 days. Payment deadline shall only be complied with in case we actually receive the payment before it expires. Failing this deadline will result in an automatic cancellation of your order. We will send you an email confirming the cancellation.
f. Incorrectly Displayed Prices. If the price of a Product is incorrectly displayed in the Web Store due to an error in our internal system, we shall not be obliged to deliver them at the incorrect price. In case your order was confirmed at an incorrectly low price, we shall inform you of such error, and you may at your discretion request a full refund of the money you paid, or increase the payment to cover the correct price as notified by us. in case the price was incorrectly high, we will refund you the difference.
Cases of incorrect price display may include, among others:
a. the price of the Product has one or more digits more or less;
b. the price of the Product or service is listed in a different currency, or in the case of a price listed in Hungarian forints it is clear that the price originally set in a different currency has not been converted, only the currency has been changed to Hungarian forints.
5. Order Process and Contract Formation
Your placement of an order constitutes an offer to buy the Product(s). Please check carefully the data you enter, and make any corrections necessary before placing the order. Any data entered may be freely edited (you have the option to return to the previous steps if necessary) before placing the order. You will receive an email to address you specified regarding the receipt of your order within 48 hours of placing the order. We shall send you the confirmation of your order via an email to address you specified as soon as possible, however we undertake no obligation to accept, and we expressly retain the right to reject any order. A legally binding contract between you and us is formed only when we send you an email confirming your order. This email will contain the details of shipping.
All sales are considered final once the order has been confirmed. We are unable to accept returns or offer refunds for reasons of buyer's remorse or changes in the market price. We urge you to consider your purchase carefully before placing an order.
6. Shipping and Delivery
a. Mandatory Insurance: For your protection and peace of mind, all shipments are fully insured against loss, theft, or damage during transit. This is a standard part of our service and cannot be opted out of. The coverage ends upon delivery of the dispatched Products to you.
b. Shipping Costs: We charge a shipping cost for the delivery of the Products. Shipping cost may vary over time and between couriers. The shipping cost applicable to your order will be clearly indicated at checkout. This cost includes all handling and insurance fees.
c. Delivery: We will provide an estimated delivery date. While we strive to meet these estimates, we are not liable for delays outside of our control.
d. Purchaser obligations: You shall carefully inspect the parcel you receive, and notice any visible damage to the courier. If you receive a Product that is damaged in transit or is incorrect (not what you ordered), please contact us within 48 hours of delivery at our support email address.
To process a claim for a damaged or incorrect Product, you must provide:
• Your Order Number.
• A clear description of the issue.
• Photographic evidence of the damage or the incorrect item.
We reserve the right to inspect all returned Products to verify the fault. All original packaging, certificates, and cases must be returned with the Product.
Upon verification of the issue, we will provide you with instructions for returning the Product. In these specific cases, we will cover the cost of return shipping. You will be offered a choice to receive the Product you ordered, or a full refund.
For approved refunds (e.g., for damaged items), you should expect to receive your refund within 10-15 business days after we have successfully received and inspected the returned goods. Refunds will be issued to the original method of payment where possible.
You shall solely be liable for any loss or damage emerging from non-compliance with your obligations herein. You shall be obligated to accept partial delivery, without prejudice to your right to receive any Products which are not delivered for the first attempt.
You shall notify us in case you incorrectly received a Product you did not order and pay for. We may at our discretion request you to return the incorrectly delivered Product to us at our cost, or request you to pay the price of the Product (i) prevailing at the date of the delivery or (ii) prevailing at the date of your order (whichever is lower).
7. Right of Withdrawal (Cooling-Off Period)
Due to the nature of our Products, whose value is intrinsically linked to the fluctuating price of gold on the financial markets, which are beyond our control, and which may occur within the withdrawal period, under Paragraph 29 (1) b) of Government Decree 45/2014. (II. 26.) on the detailed regulations for agreements between consumer and undertaking the standard 14-day right of withdrawal under EU consumer law does not apply to purchases made on our Site.
Once a contract is formed (upon our dispatch confirmation), you may not cancel your order. All sales are final. We strongly advise you to consider your purchase carefully.
8. Limitation of Liability
To the fullest extent permitted by law, Aegis Aurum shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our Site or the purchase of our Products, including, but not limited to any losses or lost profits emerging from the fluctuation of the price of gold. Our total liability to you for any and all claims shall not exceed the total amount you paid for the Products in question.
9. Force Majeure
We shall not be liable for any loss or damage emerging from unforeseeable circumstances beyond our control which make it impossible for us to comply with our obligations, including, but not limited to acts of God, wars or other armed conflicts, strikes, pandemics, changes to laws, regulations or the application thereof.
10. Intellectual Property
All content on this Site, including the logo, text, graphics, and designs, is the property of Aegis Aurum and is protected by copyright and other intellectual property laws.
11. Returns - Complaints
Any complaints you may have in connection with an Agreement shall be sent to complaints@aegisaurum.eu or made by phone at [phone No.]. In case of complaints received via email we will immediately send an email in response, noting the receipt of the complaint.
The complaints are handled at our registered office.
If the complaint cannot be immediately remedied, we will make a record of the complaint containing your name, address or email address, the date, place and channel of the submission of the complaint, the detailed description of the complaint with a list of documents and other evidence performed by you, our viewpoint of the complaint (if the investigation can be immediately concluded), the name of the person drafting the record, and the date and place of the record, our individual identifying number of the complaint, and a notice that in case you fail to provide us your name, address, email address, or the detailed description of the complaint with a list of documents and other evidence performed by you, then the otherwise applicable 30 days deadline will not apply to the handling of your complaint, and we will not be obliged to provide you our reasons in case the complaint is rejected.
You are entitled to receive a copy of the record.
With the exception referred above, we shall answer your complaint in the merits within 30 days from receipt, and we shall provide you our reasons in case the complaint is rejected.
We will keep the complaints, records and our answers for three years,
We may refrain from investigating anonymous complaints and repeated complaints in case no new information is provided.
In case you disagree with the rejection of a complaint, you may turn to the Budapest Conciliation Board (in person: 1016 Budapest, Krisztina krt. 99. 1st floor. 111., via mail: 1253 Budapest, Pf.: 10., by phone: +36 (1) 488-2131, by e-mail: bekelteto.testulet@bkik.hu,, on the website https://bekeltetes.hu/publikus/online-ugy-inditas, using the Client Gate, and on the e-Paper interface (name (addressee): Budapest Conciliation Board, operated by the Budapest Chamber of Commerce and Industry)).
We have not submitted ourselves to the decisions of the conciliation boards, and we have not undertaken to comply with any codes of conducts.
You may also turn to the Budapest Metropolitan Government Office Consumer Protection Department (in person or by mail: 1117 Budapest, Prielle Kornélia utca 4/b., via email: fogyasztovedelem@bfkh.gov.hu, by phone +36(1) 450-2598).
You also have the right to turn with your claim to the court of law referred under Clause 11. herein.
12. Governing Law and Jurisdiction
The Agreement, including these Terms shall be governed by and construed in accordance with the laws of Hungary. Any disputes relating to an Agreement shall be subject to the exclusive jurisdiction of the courts of [Your City, Your Country].
13. AML Regulations
We, as traders of items made of gold are subject to anti money-laundering regulations, including know-your-customer obligations, from which, in summary, the followings stem (please note that certain aspects are simplified):
We are obliged to apply customer due diligence measures before entering into an Agreement. Customer due diligence is applied to the natural person intending to enter into an Agreement with us, and, in case such person acts as a representative of a legal person or an organisation without legal personality, then to the legal person as well.
Customer due diligence is applied upon
a) registry of an account
b) entering into an Agreement (in case the order was not placed from a registered account)
c) the receipt of an order amounting to or exceeding HUF 4.500.000, (or its EUR equivalent at the exchange rate prevailing at the time the order is placed),
Customer due diligence for the same customer does not need to be repeated in case it was concluded within 30 days.
In the course of the customer due diligence process we are required to record the following of the customer’s data:
a) a natural person’s
aa) family name and first name,
ab) family name and first name at birth,
ac) nationality,
ad) place and date of birth,
ae) mother's maiden name,
af) place of residence, or in the absence thereof, place of stay,
ag) type and number of identification document;
b) a legal person’s or organization without legal personality’s
ba) name, abbreviated name,
bb) registered office, in the case of a foreign-based company, the address of its Hungarian branch, if it has one,
bc) main activity,
bd) names and positions of persons authorized to represent it,
be) – if applicable – the data of its delivery agent as specified in points a) aa) and af).
We are required to ascertain the above data based on the following documents:
a) In case of natural persons
aa) for Hungarian citizens, an official identity card and an official document certifying their address, the latter if their place of residence or stay is in Hungary,
ab) for foreign citizens, their travel document or identity card, provided that it entitles them to stay in Hungary, their document certifying their right of residence or document entitling them to stay, and an official document certifying their address in Hungary, if their place of residence or stay is in Hungary;
b) in the case of a legal entity or an organization without legal personality, in addition to document referred to in point a) of the person authorized to act on its behalf, or on its instructions, the documents which evidence that
ba) the company has been registered by the commercial court or the company has submitted its application for registration, in the case of a sole trader, the commencement of sole trader activity has been reported or the sole trader has been registered,
bb) in the case of a domestic legal entity not covered by point b) ba), if its establishment requires registration with an authority or court, the registration has been completed,
bc) in the case of a foreign legal entity or an organization without legal personality, it has been registered or entered in the register in accordance with the law of its own country;
c) prior to the submission of an application for registration with a court or authority, the deed of incorporation of the legal entity or organization without legal personality.
In case you are acting for a beneficial owner, you are required to notify us of this fact and provide us the following data of the beneficial owner:
a) family name and first name,
b) family name and first name at birth,
c) nationality,
d) place and date of birth,
e) place of residence or, in the absence thereof, place of stay.
f) in case you are representing a legal person or organization without legal personality, the nature and the extent of beneficial owner’s interest in such legal person or organization without legal personality.
In case we are unable to comply with our know-your-customer obligations, we may not enter into an Agreement with you, and your order will be rejected.
14. Changes to These Terms
We reserve the right to update these Terms at any time. The version of the Terms that was in effect at the time you placed your order will be the one that governs that transaction.
15. Contact Us
If you have any questions about these Terms, please contact us at concierge@aegisaurum.eu.